Maintenance and Support

The Active Circle support contract includes a hot-line available at the times indicated below, software updates, and remote access maintenance.

Two types of support contracts are available:
- Level 1 - 9am-6pm - 5 days a week
- Level 2 - 9am-6pm - 7 days a week

The support contracts including a description of the service and the escalation process are available at the support department.