Support

Maintenance and Support

The Active Circle support contract includes a hot-line available at the times indicated below, software updates. The support team is able to connect remotely to diagnose any issue.

Different levels of support service are available:

  • Level 1 - 9am-6pm - 5 days a week
  • Level 2 - 9am-6pm - 7 days a week
  • 24/7 support: contact Active Circle for a personalized proposal.

The support contracts including a precise description of the service and the escalation process are available at the support department.

Point of Contact

You can reach the Active Circle tech suport at customer-support at active-circle.com